Refund Policy
Effective date: September 28, 2026. JobDiviner credit packs are one-time purchases of digital services. Refund requests are handled under applicable law, Paddle's buyer policy, and the process below.
How to request a refund
- If credits did not arrive, the service has a technical problem, or you wish to request a refund, contact us at the email below with your purchase email, approximate transaction time, and a description of the issue. Do not send full card details.
- For a purchase made through Paddle, you may also use the support link in your receipt or visit paddle.net to request a refund. Paddle verifies the transaction and processes payment refunds.
Eligibility and timing
- Refund rights depend on applicable consumer law and Paddle's buyer refund policy. Some regions provide a statutory withdrawal period. Paddle may also grant a discretionary refund for a request made within 14 days of purchase; submitting a request does not guarantee approval.
- If a persistent technical issue or material defect prevents access to the service as described, contact us so we can investigate. If it cannot be resolved, you may provide the details to Paddle. The time for an approved refund to reach your account depends on Paddle and the payment method.
Credit adjustments
- When a refund, chargeback, or payment reversal is confirmed, the credits granted by that purchase are reversed. If those credits have already been used, a credit debt may be recorded and deducted from future top-ups. Credit use may be temporarily restricted while a payment dispute is reviewed.
See also Paddle's Buyer Refund Policy.
Contact and support
Operator: JobDiviner
Email: liy_sky@163.com